Product Return and Refund Policy

Thank you for your purchase. Please read the following policies regarding product returns and refunds carefully:

  • Return Policy: You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only qualified items that are in the original packaging may be returned for a refund (excluding shipping charges). Contact us by emailing support@petibles.net or calling at 1-888-260-9966.

  • Return Processing: In order to return a product, we will get back to you promptly.

  • If the item is damaged or defective, we may request for you to email us pictures of damaged or defective product. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.

  • Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are damaged or defective, exchanges are only for exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 20% restocking fee applied.

  • Exchange Policy: You may be able to expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service department for your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s) (with exception of shipping charges). Please check with the customer service department before placing your new order.

How to request a Return/Exchange/Refund:

  • Contact us by emailing support@petibles.net or calling at 1-888-260-9966. Our customer service department will get back to you with details on how to take the next step.

  • Repackage the item including all packing materials, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt may result in refusal of your return and loss of any replacement or refund item. Items for return must be unused and undamaged to qualify for a refund. Do not send items back in a regular envelope, it is not sufficient packaging and can cause items to be lost or damaged in transit. Padded envelopes or boxes are required for shipping.

  • Include a copy of the original Packing List in the package and indicate whether you would like to be refunded for the item or would rather have a replacement sent out.

  • For defective returns, you will be issued a pre-paid return label from customer service. For non-defective returns, you will need to send the package back to the address which will be provided to you by customer service.

  • Refund’s will be issued when the returned item has been received in a satisfactory condition.

  • Refunds will be processed within 2 to 5 business days of receiving the item(s) and will be applied directly to the payment method that was used to make the purchase of products.

Please note that refunds may take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the order.

Complaints or Compliments:

Thank you for your purchase. Please do let us know any product compliments or complaints by emailing support@petibles.net or calling at 1-888-260-9966.